Ordered a new S24 case and it came used. The plastic was sticking out of the box and the box lid was ripped. Fingerprints all over the inside and outside of the case... a small triangular scratch on the center of the screen side.I do like this brand of waterproof case. I had the S9 version and it saved my phone from being dropped in the ocean a couple times. For better sound, it's recommended you open the port caps. Pretty durable unless you really try and rip off the rubber caps. No signs of cracking, well used.Too bad I'll be having to return the 1st delivery for my S24. I'm sure it'll be worth the extra effort.*UPDATE*The replacement process was a breeze :) Ty Amazon! Selected package condition good, product condition damaged. It gave the option for automatic replacement once the return was received at UPS.The brand new replacement came only a few days later! Spanking clean and fresh smelling 100% new out of box. Getting it ready wasn't bad. I had to clean some of my own accidental smudges off the inside.**Note: They give you a strip of sticky pull tabs that aren't for that purpose. The sticky part actually feels off once you have stuck it, leaving a sticky round circle. They had already placed one on the interior of the screen side of the case. I've deduced that it is intended to help fingerprint recognition. I didn't test it out as I had managed to peel it off to get a perfectly clear screen without the circle. Compared to the s9 version, I'll have to not use fingerprint recognition and use face instead (supplemented by pattern). The s9 fingerprint reader was a sensor built into the back of the phone under the camera lens. The case had a slot with a thin film that allowed fingerprints to be read while keeping it fully waterproof.So far so good, quality wise! Photos come out great even in the glaring sun. It seals up snug & precise all around. People can hear my voice just fine during calls with the flip door port open. Speaker output is good as well. Love this shade of green! ??FURTHER USE UPDATE: Gotten good use out of the case so far. I'm able to keep it on me wading while surf fishing. JUST remember to flip the waterproofing flap door cap thing for the seal to work! With it open, the sound for calls comes/goes through well. Even with it closed, I haven't had any complaints during calls. I also confidently dip my phone into the ocean to rinse off any sand my hands may have transferred over.The only peeve I have is that recording video underwater is hindered by the touch screen functionality. Once the phone is in the water it picks up the needed signal to select wherever on the screen completes the circuit? And may have undesired selections. It will record, but you'll need to dry the screen before you can hit 'end,' given the camera hasn't exited itself out already. *Tip: recording with other apps like Instagram has a failsafe to keep you from exiting in the middle of recording, allowing you to dry your screen and fix your shot as desired before saving*